Privacy Policy

Thymely Food Co. is committed to ensuring the privacy of the personal information you have provided to us. The following statement sets out our general policy for the protection of your privacy.

We are bound by the National Privacy Principles which form part of the PRIVACY ACT 1988 (Commonwealth). At your request we will provide you with additional information about the way our organisation manages the personal information it holds.

We will not disclose your personal information to any other organisation or person unless there is a legal requirement to do so. Thymely Food Co. may disclose your information to third parties that provide services under contract to the business i.e third party courier. These contracts require the third party to keep your personal information confidential and secure.

Delivery Policy

Thymely Food Co. delivers on a Monday afternoon and between 8am and 7pm on a Thursday. We are unable to determine a specific delivery time but will contact you when the driver is 30 minutes away. 

Our packaging complies with the Australian Food and Safety Stands however we recommend you be home to receive your meals.

Delivery prices are outlined on the delivery page and may change at any point

Payment Policy

All prices are in Australian dollars and are inclusive of GST.

Payment is required with all orders.

We accept credit card payments online via our SSL secure server. This provides encrypted security for sensitive data such as credit card details.

We accept payment via the credit cards Mastercard and Visa. 

We do not accept payment via American Express.

Thymely Food Co. will not charge any additional order fees or surcharges unless specified at the time of ordering.

Thymely Food Co. does not store credit card details.

Refund Policy

A refund will be processed within 7 business days and will be refunded using the same method originally used for payment. 

We do not accept refunds for change of mind 

Thymely Food Co. will only provide a refund if the product received is defective, damaged or doesn’t comply with the Australia Consumer Guarantees Act 1993.  Physical or digital evidence will be required to determine the outcome of the refund.


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