Privacy Policy
Thymely Food Co. is committed to ensuring the privacy of the personal information you have provided to us. The following statement sets out our general policy for the protection of your privacy.
We are bound by the National Privacy Principles which form part of the PRIVACY ACT 1988 (Commonwealth). At your request we will provide you with additional information about the way our organisation manages the personal information it holds.
We will not disclose your personal information to any other organisation or person unless there is a legal requirement to do so. Thymely Food Co. may disclose your information to third parties that provide services under contract to the business i.e third party courier. These contracts require the third party to keep your personal information confidential and secure.
Delivery Policy
Thymely Food Co. delivers Monday to Friday, as close to your preferred time as possible. Should your preferred time not be available, we will discuss this with you in advance and arrange an alternate convenient time.Â
Our packaging complies with the Australian Food and Safety Stands however we recommend you be onsite to receive your goods.
Delivery prices are outlined on the delivery page and are subject to change without notice.
Payment Policy
All prices are in Australian dollars and are inclusive of GST.
Full pre-payment is required with all orders.
We accept credit card payments online via our SSL secure server. This provides encrypted security for sensitive data such as credit card details.
We accept payment via the credit cards Mastercard and Visa. Please note that we do not accept payment via American Express.
Thymely Food Co. will not charge any additional order fees or surcharges unless specified at the time of ordering.
Thymely Food Co. does not store credit card details.
Refund Policy
Thymely Food Co. will only provide a refund if the product received is defective, damaged or doesn’t comply with the Australia Consumer Guarantees Act 1993. Physical or digital evidence will be required to determine the outcome of the refund.
Refunds will not provided for change of mind.
A refund will be processed within seven (7) business days and will be refunded using the same method originally used for payment.
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